RETURN POLICY

Heini Sports Return Policy

Love it or Return It: If you're not happy with your Heini Sports gear, send it back within 30 days for a full refund.

How to Return:

1. Request a Return: Email us at sales@heinisports.com to initiate your return request. Wait till you get a confirmation.

2. Pack Your Item: Include your order number and the return. You should pay for return shipping.

3. Ship It Back: Drop off your package at any shipping location near you.

Return Conditions:

- Items must be new, unused, and have tags attached.

- No returns on worn, used, or customized items, including face coverings.

- Refunds may take up to 2 weeks after we receive the returned product.

- The customer is responsible for return shipping costs.

Special Cases:

- Custom Orders with Defects: If your custom kit has a manufacturing defect or print error, it is covered under our 2-Year Warranty. Contact us at sales@heinisports.com with photos and your order number and we will resolve it promptly.

- Defective Items: See our Warranty Policy for full coverage details.

- Gifts: Refunds are issued to the original buyer.

- Shipping: Original shipping costs are not refundable.

Exchanges:

- Exchange for the same item in a different size or something of equal or lesser value.

- Discount codes are valid for exchanges.

- Each item requires its own return request but can be shipped together.

- No international exchanges except Canada and the USA.

Retail & International Orders:

- Retail Purchases: Please return to the partner store where you originally purchased the item. Contact us for more information.

Customer Service Hours:

Monday to Sunday: 8AM – 8PM EST

Return Address:

Heini Sports Inc

41 Woodridge Crescent, Apt 505

Nepean, ON K2B 7T6

Phone: +1 905-975-1369

Have questions? We're here to help.

Email: sales@heinisports.com

Phone: +1 905-975-1369 / 416-347-7133